Founded in 1976, Frank Gay Services Florida has grown from a one-plumber operation to the largest service contractor in Central Florida. The company offers plumbing, HVAC, and electrical services and repairs for residential and commercial customers.
The firm is known for its high standards. Its employees undergo a battery of tests and pass background checks to ensure their safety. They also wear uniforms and drive company vehicles so they are easy to recognize. The company has an extensive menu of services and offers free quotes. They have a 24/7 emergency line as well.
Users of the company have rated it highly. However, some have reported issues with the company. Among these, the most common are poor customer service and price transparency. Others have complained of bait and switch tactics and unreachable management.
Ian Goldberg is the president of Frank Gay Services. He came to the company through Apex Service Partners, a people-focused HVAC, plumbing, and electrical services group that partnered with the company in 2019. Goldberg says implementing ServiceTitan has been beneficial. The platform allows the company to track its performance, and he can see what the technicians are doing on the jobsite.
Alpine Investors, a middle-market private equity firm that focuses on people to build enduring companies, has acquired Orlando, FL-based Frank Gay Services Inc. and Naples, FL-based Best Home Services to serve as the foundation of a new platform that will partner leading home and commercial services companies. Morrison & Foerster advised Alpine on the transaction. Orchard MB served as financial advisor to the company.